Shipping policy

Last Updated: [DATE]
Thank you for shopping at PremCart! We are committed to getting your order to you as quickly and safely as possible.
1. Order Processing Time
All orders are processed within [PROCESSING TIME, e.g., 1-2 business days]. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping Methods & Delivery Timeframes
We partner with reliable courier services to ensure your package arrives on time.
 * Standard Shipping: [X-X BUSINESS DAYS]
 * Express Shipping: [X-X BUSINESS DAYS]
 * Please note: Delivery times are estimates and start from the date of shipping, not the date of order.
3. Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout.
 * Orders over [AMOUNT]: Free Shipping
 * Standard Shipping: [SHIPPING COST]
 * Cash on Delivery (COD): [ADDITIONAL COST, IF ANY]
4. Tracking Information
Once your order has shipped, you will receive a confirmation email and/or SMS containing your tracking number(s). The tracking information will be active within 24 hours.
5. Delivery Issues & Delays
While we do our best to meet delivery estimates, occasional delays may occur due to weather, transit issues, or high-demand periods.
 * If your package is significantly delayed, please contact us at [EMAIL ADDRESS].
 * PremCart is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
6. International Shipping
[Currently, we only ship within India. / We ship internationally to select countries. Shipping costs and delivery windows for international orders will vary based on location and will be calculated at checkout.]
Return & Refund Policy
At PremCart, we want you to love what you ordered. If you’re not completely satisfied, we’re here to help.
1. Return Eligibility Criteria
To be eligible for a return, please ensure that:
 * The item is in its original packaging.
 * The item is unused, unwashed, and in the same condition that you received it.
 * The receipt or proof of purchase is included.
2. Return Timeframe
You have [X DAYS, e.g., 7 or 14 days] from the date you received your item to request a return.
3. Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons:
 * Innerwear or intimate apparel.
 * Personalized or customized items.
 * Items on "Final Sale."
4. Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately at [EMAIL ADDRESS] with photos of the damage. We will arrange a replacement or a full refund at no extra cost to you.
5. The Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
 * If approved, your refund will be processed to your original method of payment.
 * Please allow [REFUND PROCESSING TIME, e.g., 5-7 business days] for the credit to appear in your account.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. [OR: We offer direct exchanges for different sizes/colors of the same item, subject to stock availability.]
7. Return Shipping Costs
 * For Defective Items: PremCart will cover the return shipping costs.
 * For Change of Mind: Customer will be responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable.
Questions?
Reach out to our support team at [EMAIL ADDRESS] and we’ll get back to you as soon as possible!
Do you have your official support email ready, or would you like to brainstorm a professional-sounding one for the store?